Return and refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with a return or refund according to the policy below.

Return Period

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • Unopened and in the original packaging (where applicable)

  • Complete with all original accessories, manuals, and included items

  • Accompanied by proof of purchase or order details

Products that have been used, modified, damaged, or are missing original packaging may not be eligible for return.

How to Request a Return

To start a return, please contact our customer support team:

Email: autatsupply@gmail.com

Please provide:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos if the product is damaged, defective, or incorrect

Please do not send items back before receiving return approval and return instructions from our team. Unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is defective

  • The item was damaged during delivery

  • We sent the wrong product

Returned items must be securely packaged. We are not responsible for items lost or damaged during return shipping.

Hygiene & Non-Returnable Products

Due to health, hygiene, and safety reasons, certain products cannot be returned once opened or used.

Non-returnable items include:

  • Tattoo cartridge needles

  • Tattoo needles

  • PMU needles and disposable supplies

  • Tattoo inks and pigments

  • Opened sterile products

  • Used disposable accessories

  • Products where the original hygiene seal or packaging has been opened

For safety reasons, we cannot accept returns of products that cannot be resold due to hygiene requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product

  • A defective item

  • The wrong item

  • Missing items

Please contact us within 7 days of receiving your order and provide supporting photos or videos.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, repair, or refund.

Tattoo Machines & Electronic Products

Tattoo machines, PMU machines, stencil printers, batteries, and other electronic devices must be returned unused and in their original condition with all accessories included.

Products damaged due to the following reasons may not be covered:

  • Incorrect operation or misuse

  • Accidental damage

  • Water damage

  • Unauthorized repairs or modifications

  • Normal wear and tear

Warranty coverage may apply according to our Warranty Policy.

Exchanges

If you would like to exchange an item, please contact us first.

The fastest way to receive a different product is to return the eligible item (if approved) and place a new order separately.

Sale Items and Promotional Products

Sale items and promotional products are eligible for return only if they are defective, damaged, or not as described.

Opened or used discounted products cannot be returned due to hygiene and safety reasons.

European Union (EU) Right of Withdrawal

If your order is shipped to a European Union country, you may have the right to cancel your purchase within 14 days after receiving your order, without providing a reason, in accordance with applicable EU consumer protection laws.

To exercise this right, the product must be returned in the same condition as received:

  • Unused

  • Unopened

  • In the original packaging

  • With all accessories and documentation included

Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly supplied.

Exceptions to the EU Right of Withdrawal

Due to health, hygiene, and safety reasons, the right of withdrawal does not apply to certain products once their original packaging or sterile seal has been opened, including:

  • Tattoo cartridge needles

  • Tattoo needles

  • PMU needles

  • Disposable supplies

  • Tattoo inks and pigments

  • Other sterile or consumable products

Products that have been used, opened, or cannot be resold due to hygiene reasons are not eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: autatsupply@gmail.com

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered or is returned because of an incorrect address provided by the customer, additional shipping costs may apply.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

Email: autatsupply@gmail.com

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